Wrong colour/size? Maybe the product just isn't right for you? Below you will find informations that are necessary to create an online return.

 

Register you return online in few simple steps!

 

  1. Please login on your account in our shop.
  2. Go to the box “My account”.
  3. Choose “My orders”.
  4. On the list of your order look for the one from which you would like to return goods and choose te box “See order” .
  5. Next, at the top, next to the box “Order informations”, select box “Return”
  6. As you can see you don't have current returns so under your payment form choose box “Create new return”.
  7. Select products which you would like to return, next please select state of product, why do you want to return it and what are your expectations.
  8. If you are returning products you can also add your bank account number to which we could transfer money later.
  9. Next please choose if you want to return goods for your own or you want us to pick it up from you (this service is an additional fee)
  10. In this point you can also write us some additional information- in case of exchange you can write us in which product are you interested in.
  11. Please attach the return form (you can find it here) it will make our job easier :)
  12. Now choose “Create return”
  13. Voilà! Your return has been created and forwarded to us! From now on you will be informed by e-mail about your return.

 

You want to make our job even easier? In case of exchange please create an new order which interest you and please write down the number of return in the commentary to order. We will do our best to make it as quick as it's possible :)

 

You put an order in our online shop without creating an account? No worries! Follow that link  www.gnl.pl/returns/guest/new/c/  here you can create an return without login.  Follow the instrution above.

 

Good luck :)!

 

We do not accept cash on delivery parcels.

 

Information about the right to renounce the contract

 

Returns

You have the right to renounce the hereby contract within 14 days without the need to give the reason for doing so.

 

The date for renouncement the contract elapses after 14 days from the day you came into possession of products or the third person, other than the shipment agency, you named came into possession of the products.

In order to exercise the right to renounce the contract you must inform us (GNL Gabriela Wójcicka, ul. Brukowa 10, 91-341 Łódź, Poland, e-mail: gnl@gnl.pl phone +48 509674056) about your decision to renounce the hereby contract by way of clear explicit statement (sent by traditional post or by e-mail).

You may use the form for renouncement of the contract, but it is not obligatory. You may also fill in and send the form for renouncement of the contract or any other clear explicit statement by e-mail to our address gnl@gnl.pl. In case you use this possibility we will send back by return the confirmation of reception of the information about renouncement of the contract on durable media.

In order to keep the deadline for renouncement of the contract it is sufficient to send the information about exercising the right you have to renounce the contract before the deadline for renouncement.

Consequence of renouncement

In case of renouncement the contract we return all your payments including shipment costs (except for additional costs consequential to the shipment of your selection other than the cheapest ordinary means of delivery we offer) by return, but not later than 14 days from the day we got the information about your decision of exercising the right to renounce the hereby contract. Payment shall be returned by the same way of payment you used in your original transaction unless you explicitly consented to other solutions; in any case, you shall not bear any costs related to the return. We reserve the right to withhold the return payment until the product is returned or the proof of its return shipment is sent over to us depending on which of these two occurs earlier.

 

You are asked to send the product back immediately, at least not later than 14 days from the day you informed us about renouncement of contract. The deadline is kept if you send the product back within 14 days. You shall bear direct costs of product return.

You shall bear responsibility for decreased value of the product resulting from using it in other way than necessary for stating its character, features and functions.

Exchange

In case you intend to exchange you are asked to consult us in order to find out whether a given product is currently accessible in other size or colour.

 

In order to exercise the right to renounce the contract you must inform us (GNL Gabriela Wójcicka, ul. Brukowa 10, 91-341 Łódź, Poland, e-mail: gnl@gnl.pl phone +48 509674056) about your decision to renounce the hereby contract and the wish to exchange the product for another one by way of clear explicit statement (sent by traditional post or by e-mail).

You may use the form for renouncement of the contract/ exchange, but it is not obligatory. You may also fill in and send the form for renouncement of the contract or any other clear explicit statement by e-mail to our address gnl@gnl.pl. In case you use this possibility we will send back by return the confirmation of reception of the information about renouncement of the contract on durable media. In case of exchange customer bear the cost of the delivery the new product.

 

Complaints/ Warranty

In case of product defects, i.e. inconsistency of the product with the contract you have the right to submit a complaint. The claimed product should be sent back together with the proof of purchase (receipt, VAT invoice, computer print confirming bank transfer of payment, etc.) and the description of the defect as well as your expectations as to the settlement of the claim to the following address:

 

Equestrian shop GNL

Ul. Brukowa 10

91-341 Łódź

POLAND

 

We inquire into every complaint very thoroughly, yet submission of the above named documents (receipts, description of defects, etc.) shall considerably improve and quicken the procedure.

Detailed information regarding complaints can be found in the regulations of the shop VII: Complaints-Warranty.

In order to facilitate the complaint procedure we suggest earlier contact with the shop: phone – +48 509674056 or +48 501798957 or e-mail – gnl@gnl.pl