REGULATIONS

NOTE! THE CONSUMER REGULATIONS CHANGED STARTING FROM DECEMBER 25TH 2014. Old regulations binding until December 24th can be found under new regulations binding from December 25th 2014.

 

Regulations of the on-line shop www.gnl.pl

 

  1. The Owner, Seller and Administrator of the on-line Shop is Gabriela Wójcicka who conducts business activity under the name of the firm “GNL” Gabriela Wójcicka with the seat in Łódź, ul. Brukowa 10 91-341 Łódź, NIP (Taxpayer Identification Number) 726242621, REGON (National Business Registry Number) 100105115, NIP UE (European Union  Taxpayer Identification Number) PL726242621, inscribed into the registry of the Central Evidence and Information about Business Activity.

 

Before placing order Customer has the right to negotiate entries in the contract with the Seller. If the Customer renounces the possibility to conclude the contract by way of individual negotiations, the below Regulations shall be applied and the generally binding provisions of law.

 

  1. General stipulations.
  2. The on-line shop accessible on the Internet under the address www.gnl.pl is conducted by Gabriela Wójcicka – detailed information concerning the conducted activity is shown above.
  3. Regulations has been executed in Polish and is the accepted standard of the Contract concluded at a distance under the valid legislation of the Polish legal system.
  4. In order to conclude the Contract with the Seller the Customer can exercise the right to negotiate conditions of the Contract or to conclude the Contract with the Seller basing on the hereby Regulations.
  5. The contents of the Regulations, in case of separate decisions of the Customer, forms the contents of the Contract concluded between the Parties. The contents of the Contract will be consolidated according to the obliging legal regulations and shared with the Customer on the durable medium in order to guarantee the Customer the possibility to refer to it if needed.
  6. Sale is conducted on the territory of the Republic of Poland and in other countries.
  7. Customer has the possibility to get acquainted with the code of good practices in business. The code can be found in the law issued on August 23rd 2007 on counteraction against dishonest market practices. The present text of the law can be found on http://isap.sejm.gov.pl
  8. All the Products offered in the Shop are brand new, free from all physical and legal Defects and are legally brought to the Polish market. This information is tantamount to obligation of the Seller to supply Products without Defects to the Customer.
  9. Prices shown on the site of the Shop are in Polish currency (PLN) and include VAT.
  10. Customer can place orders in the Shop 24 hours 7 days a week via internet site www.gnl.pl
  11. Communication conducted by the Customer with the Seller causes costs that arise from contracts concluded by the Customer with third parties, for the possibility to using specifiedn forms of communication at a distance. Seller shall not draw any additional fees or payments for the possibility of communicating with it.
  12. The subject of the activity of the Shop is retail and wholesale trade of footwear and other products via Internet.
  13. In all cases not settled in the hereby Regulations relevant legal regulations shall be applied binding on the territory of the Republic of Poland, specifically the law of April 23rd 1964 – Civil Code (official gazette issuing current legislation No. 16 pos. 93 with later changes), the law of  May 30th 2014 on consumer rights (official gazette issuing current legislation issued in 2014 pos. 827) and the law of August 29th 1997 on personal data protection (uniform text in official gazette issuing current legislation issued in 2002 No. 101, pos. 926 with later changes).
  14. For contracts concluded with Customers who are Consumers whose habitual residence is outside the territory of the Republic of Poland, in cases not settled in the hereby Regulations solely relevant legal regulations binding on the territory of the Republic of Poland shall be applied.  Application of relevant legal regulations binding on the territory of the Republic of Poland does not deprive the Consumer of the protection granted on the basis of the law that cannot be excluded in the contract, by the law, that is binding on the territory of the state where the Consumer has the right of habitual residence.
  15. For contracts with Customers who are entrepreneurs with firm seats outside the Republic of Poland relevant legal regulations shall be applied binding on the territory of the Republic of Poland, specifically those enumerated above.
  16. Stipulations of the hereby Regulations do not serve to exclude or limit any rights of Customers who are at the same time Consumers according to the law of April 23rd 1964 – Civil Code (official gazette issuing current legislation No. 16 pos. 93 with later changes) granted by strict provisions of the law. Should the stipulations in the hereby Regulations be inconsistent with the above law, priority shall be given to the law.
  17. In case of dispute with the Seller, Consumer has the possibility of amicable settlement of the case by:
  18. Applying to the standing consumer settlement court,
  19. Mediation
  20. Applying to the Voyvodship Inspector of Trade Inspection
  21. Applying for free assistance to settle the dispute from the Consumer Federation by using free consumer info line 800007707.

 

  1. Definitions.

 

  1. REGULATIONS – the hereby Regulations with schedules informing about duties and entitlements of the Parties of the Contract;
  2. PARTY – Customer or Seller; Parties – Customer or Seller jointly;
  3. DISTANCE CONTRACT – a Contract concluded at a distance by the Parties when both Parties of the Contract are not simultaneously present; Contract is concluded through Channels of Communication at a distance accessible in the Shop;
  4. CHANNELS OF COMMUNICATION – forms of placing orders at a distance;
  5. SHOP – on-line shop accessible on the Internet www.gnl.pl
  6. SELLER - Gabriela Wójcicka who conducts business activity as “GNL” Gabriela Wójcicka with the seat in Łódź, ul. Brukowa 10 91-341 Łódź, NIP (Taxpayer Identification Number) 726242621, REGON (National Business Registry Number) 100105115, NIP UE (European Union  Taxpayer Identification Number) PL726242621, inscribed into the registry of the Central Evidence and Information about Business Activity;
  7. SERVICE PROVIDER - Gabriela Wójcicka who conducts business activity as “GNL” Gabriela Wójcicka with the seat in Łódź, ul. Brukowa 10 91-341 Łódź, NIP (Taxpayer Identification Number) 726242621, REGON (National Business Registry Number) 100105115, NIP UE (European Union  Taxpayer Identification Number) PL726242621, inscribed into the registry of the Central Evidence and Information about Business Activity;
  8.  CUSTOMER – natural person, legal person or organizational unity with no status of a legal person that by law has legal capacity, purchasing Products through the Shop;
  9. CONSUMER – natural person purchasing products through the Shop for the purpose not related directly with its professional or economic activity;
  10. SERVICE PURCHASER – natural person, legal person or organizational unity with no status of a legal person that by law has legal capacity, that concludes contract for Supply of electronic services with the Service Provider;
  11. ORDER – offer of concluding a sale Contract placed by Customer through the Shop;  
  12. USER – every subject using the Shop;
  13. ACCOUNT – individual administration panel of the user accessible after registration and login in the Shop marked by login and password that serves concluding sale Contracts;
  14. REGISTRATION – the process necessary to open Account in the Shop;
  15. SALE CONTRACT – a Contract for the sale of Product concluded at a distance between Seller and Customer through the Shop;
  16. PRODUCT – a moveable object sold through the Shop;
  17. FORM OF PAYMENT – form of payment for the ordered product selected by Customer while placing Order offered by the Shop or as a result of individual settlements with the Shop in other form than the forms of payment shown on the internet site;
  18. FORM OF SUPPLY – form of delivery of the ordered Product selected by the Customer while placing Order  or as a result of individual settlements with the Shop in other form than the ones shown on the internet site;
  19. SALE DOCUMENT – VAT invoice or Receipt, as recommended by the Customer;
  20. ANNEXES – information about the right to withdraw from the Contract and the form for withdrawal from the sale Contract;
  21. CODE OF GOOD PRACTICES – a set of principles of conduct adopted in generally binding law in the form of ethical and professional standards to prevent dishonest market practices the Seller abides by;
  22. INFORMATION – information about the Product, which is placed with the Product and is its description with the most important definitions and characteristics of the product to help Customer know its properties;
  23. BASKET – functionality of the Shop that stores the selected Products by the Customer which form the subject of the Contract in the IT system;
  24. PLACE OF ISSUE OF PRODUCT – place pointed by the Customer in the placed Order where the Product purchased by the Customer should be delivered;
  25. TIME OF ISSUE OF PRODUCT – the time pointed by the Customer when the Customer or other authorized person includes possession of the Product, which is the subject of the Contract;
  26. COMPLAINT ADDRESS AND ADDRESS FOR TERMINATION OF THE CONTRACT – address or addresses pointed by the Seller as addresses to make statements, which are addresses for correspondence;
  27. SUBJECT OF THE CONTRACT OR OBJECT OF THE PROVISION – Products or services selected by the Customer that are the subject of the Contract or object of the Provision;  subject of the Contract includes Delivery of the Product by the Seller if the Customer selects one of the forms of Product delivery offered by the Seller;
  28. ELECTRONICALLY SUPPLIED SERVICES – services supplied at a distance, by sending data on individual demand of the Service Purchaser, sent and received by means of appliance for electronic processing, including digital compression and data storage that are sent, received or transmitted as a whole through IT network understood in accordance to the law of July 16th 2004 – Telecommunication Law.
  29. ORDER FORM – the IT System in the Shop offers Customer the possibility to place Orders through accessible form areas without the need to Register in the Shop;
  30. NEWSLETTER – service provided by e-mail, which involves sending trade information about own Products from the Service Provider to Service Purchaser;
  31. IT SYSTEM – technical, IT and software structures which enable data transmission;
  32. DEFECT – legal or physical Defect of the purchased Product;

 

  1. Registration

 

  1. Registration in the Shop is voluntary and free.
  2. In order to Register in the Shop the User should fill in Registration form which is on the Internet site of the Shop and write true data there.
  3. To guarantee successful Registration procedure the user is asked to give the following data:
  4. Name
  5. Surname
  6. E-mail address
  7. Password
  8. If the Registration procedure is successful the User can give other address data necessary to execute the Order, i.e. post address, city, post code, country, phone number.
  9. Optionally, the User can give fax number or name of the firm.
  10. Optionally the User can express consent to receive Newsletter to his e-mail address.
  11.  When all the Registration form fields are filled in Account of the User will be created.   
  12. If the User’s data required during Registration process will be changed, the User is asked to update them in order to have the status in accordance with reality.
  13. If the User’s data required during Registration process will be changed after execution of the Order has been started, the User will be asked to update them and inform the Shop about it.
  14. The Customer is advised to carefully fill in the registration Form, because giving incomplete or untrue data as well as impossibility to verify phone and address data shall prevent the Seller from executing the Contract.

 

  1. ORDERS
  2. Information about the Products on the Internet sites of the Shop are not the offer as it is understood in the civil code; it is the invitation to conclude the sale Contract.
  3. Placing Order is an offer as understood in the civil code offered to the Seller by the Customer.
  4. Registration and creating Account is not a necessary condition for placing Order in the Shop. Customer has the right to place Order through the Shop without prior Registration using the option of order Form.
  5.  To place order Customer should add to the Basket the product he/she intends to buy. Adding Products to the Basket is not tantamount to placing Order. Products can be freely added and removed from the Basket.
  6. Basket enables Customer to administer the ordered Products and count value of the order.
  7. To finalize the order Customer should add the selected Products to the Basket and select the Form of payment and Form of delivery. Customer may place Order after logging in to his Account or in case of lack of Account by giving in the order Form the necessary data to execute by the Seller the sale Contract.
  8. Customer is free to state the form of bill (receipt or VAT invoice).
  9. After placing the correct Order and accepting all selected elements, in order to effectively place the Order, Customer should select the button “order and pay”. After receiving information about placed order, the Seller checks availability of the Product in the storehouse and in case of positive verification sends immediately to the Customer to his/her e-mail address the information about acceptance of the Order. Confirmation of placed Order sent to the e-mail address means conclusion of the Contract.
  10. Confirmation of the order as stated above, which is at the same time the moment of concluding the Contract between the Seller and Customer, is sent within 1 to 3 working days. Customer is currently informed about the status of his/her Order by e-mails sent to the address, which was given in the Order Form.
  11. The Ordered product will be delivered to the address given by the Customer.
  12. The Seller starts execution of the placed Order (i.e. completing and preparing the Product for shipment) immediately from the moment the posting payment is noted on the banking account of the Seller, if the Customer chooses transfer as a Form of payment or from the moment of acceptance of Order if the Customer chooses Cash On Delivery (COD) form of payment. The total time of execution of the Order involves the procedure of preparation of the product by the Seller as well as the time needed by the posting agency to deliver the product to the Customer. The time of execution the delivery of the ordered Product by the Seller varies, i.e. it depends on accessibility of Products in the storehouse or by producers. The Seller is obliged to inform the Customer about duration of execution of the Order.
  13. Maximum date of dispatch shall effect within 21 days starting from the date of placing Order.
  14. The date of execution of the Contract concluded through the Shop falls on the day the Customer collects the shipment.
  15. Seller can run and refer promotions. Promotions involve temporary Product price reduction. Temporary Product price reduction is binding until stocks are exhausted or until the time of promotion runs out. The Seller informs Customers about the begin and end of promotion action as well as about exhaustion of stocks.
  16. Promotion actions are not combined with each other. In case of any doubts about promotions, their obliging time and range of promotion actions, Customers are advised to get in contact with the Seller.

 

  1. WAY OF PAYMENT
  2. All prices in the Shop are brut prices including VAT on goods and services.
  3. The Shop has the following Forms of Payment:
  4. Prepayment – money transfer – after receipt through electronic post confirmation of the placed order:

 

Banking account number: GNL Gabriela Wójcicka, ul. Brukowa 10, 91-341 Łódź

MultiBank: 90114020170000460204956795 and in the transfer title: number of order.

  1. Cash on delivery COD
  2. Payment by credit card

 

  1. Buyer purchases Product and Service Order according to the price list and amount of delivery cost binding in the moment of Order.

 

  1. Seller reserves the right to change current pricing and amount of delivery cost, specifically in case of changes of prices for services provided by shipment agency. This statement does not concern orders in progress.

 

  1. Current pricing and shipment costs are presented on the sub-page of the Shop and can be seen on the level of the Basket.

 

 

  1. EXECUTION OF THE SHIPMENT
  2. Shipment is delivered to the address given by the Customer in the Order. The Shop fulfills orders on the territory of the Republic of Poland and other countries.
  3. Ordered Product is delivered in accordance with the Form of Delivery selected by the Customer.
  4. Orders are fulfilled on working days, i.e. Monday to Friday 9.00 a.m. till 6.00 p.m. excluding public holidays. For Orders placed on Saturdays or on public holidays, the time of execution begins on the next nearest working day.
  5. Customer has the right to select other Form of delivery (shipment agency) different from those offered on the Internet site of the Shop. In such case, the risk of loss, damage as well as responsibility for the consignment falls to the Customer from the moment the Seller gives the consignment to the carrier.
  6. For the situation described above the information about the responsibility for the consignment is passed to the Customer by the Seller by e-mail to the Contact Address given after placing Order.
  7. If the Seller is unable to fulfill the provision because the Product is not accessible, the Seller will inform the Customer about this fact immediately, not later than within thirty days from the date of concluding the Contract, and the Customer shall decide about further proceedings as to the placed Order.
  8. If the Seller is unable to fulfill the provision with individual features ordered by the Customer because of transitory impossibility to fulfill it, the Seller may, at the prior consent of the Customer fulfill substituted performance of the same quality and function and at the same price or remuneration or in any other different way settled by both parties.
  9. The Shop accepts shipment by courier or personal collection. For additional information refer to the tab Costs and time of delivery.
  10. Dispatch of the Product for money transfer effects immediately after receipt of amount on account of the Seller or equivalent after sending confirmation of the payment to the Seller. When the option “cash on delivery” is selected payment will be made on receipt of the Product.
  11. It is recommended to the Consumer to, in accordance with art.22 [1] of the Civil Code, as far as possible, to check the state of the Product after the consignment has been delivered and to sign appropriate protocol in the presence of the representative of the carrier (courier, posting operator, etc.). If the consignment is checked it will make the procedure of asserting possible claims easier and quicker from the subject responsible for mechanical damage of the consignment during the transport. In such cases it is recommended that the Consumer gets in contact with the Seller as soon as possible by phone to the following numbers: 512447328 or 509674056 through the contact form which is accessible on the Internet site or to the e-mail address: gnl@gnl.pl.
  12. Customer who is not a Consumer as understood in the art. 22[1] of the civil code is obliged to check the state of the Product   after the consignment has been delivered and to sign appropriate protocol in the presence of the representative of the carrier (courier, posting operator, etc.). If the consignment is checked it will make the procedure of asserting possible claims easier and quicker from the subject responsible for mechanical damage of the consignment during the transport. In such cases it is recommended that the Consumer gets in contact with the Seller as soon as possible by phone to the following numbers: 512447328 or 509674056 through the contact form which is accessible on the Internet site or to the e-mail address: gnl@gnl.pl

 

 

  1. CLAIMS – WARRANTY
  2. For Contracts concluded with Consumers as understood in art. 22[1] of the civil code, the Seller bears responsibility in view of Consumer, in accordance with principles defined in art. 556 and following articles of the civil code, for physical or legal Defects (warranty).
  3. Seller replies with warranty if the physical Default is stated within two years from the moment the product is given to the Consumer and if the object of provision is a used thing within one year from the time the goods are given to the Consumer.
  4. Consumer’s Claim to remove the Defect or exchanging the sold good for one free of Defects becomes invalid by lapse of one year from the date of stating the Defect, but not earlier than within two years from the moment of giving the good to the Consumer and if the subject of sale is a used thing within one year from the moment of giving the good to the Consumer.
  5. In case if a defined by the Seller or producer expiry date of the product end after two years from the moment of giving goods to the Consumer, the Seller replies with warranty for physical Defects of the goods stated before this lapse of time.
  6. Physical defect means inconsistency of the sold goods with the Contract. Specifically the sold good is not consistent with the Contract if:
  7. It does not have the properties it should have with regard to the purpose in the Contract defined or resultant from the circumstances or destination;
  8. It does not have the properties the Seller guaranteed to the Customer, including presentation of a sample or pattern;
  9. It is not suited for the purpose the Customer was informed about by the Seller at concluding the Contract and the Seller did not express reservations as to its defined purpose;
  10. The good was given to the Customer in incomplete state;
  11. Equal to the Seller’s guarantee is the public statement of the producer or its representative, person, who introduces the good to the market as part of its business activity as well as person who, by placing the good sold its name, trademark or any other distinguishing mark, represents itself as a producer.
  12. Seller is relieved from responsibility defined in point 5c exclusively if:
  13. It proves that it did not know or by reasonable consideration it could not have known these assertions;
  14. Shows that these assertions could not have had influence on the Consumer’s decision;
  15. Text of assertions had been verified before the Contract with the Seller was concluded;
  16. Sold good has a physical Defect also in case of its improper mounting and setting in motion, if these actions were performed by the Seller or the third party the Seller bears responsibility for, or by the Customer who acted following instructions received from the Seller.
  17. For Contracts with Consumer, if the physical Defect was stated within one year from the moment of giving the good, it is accepted that it existed in the moment of passing the risk to the Consumer. In the situation of stating the Defect after one year from the moment of giving good, the responsibility to prove that the Defect existed in the product in the moment of purchasing it remains with the Consumer.
  18. If the stuff sold has a Defect, the Consumer may:
  19. Demand price reduction;
  20. Terminate the Contract;
  21. Demand replacement for the stuff free of Defects;
  22. Demand removal of defects;
  23. Consumer cannot terminate the Contract if the Defect is insignificant.
  24. Consumer who exercises powers under the warranty is obliged at the cost of the Seller to supply the faulty stuff to the Complaint Address and if, due to the type of stuff and the way of its installation the deliver the stuff would be excessively difficult, Consumer is obliged to make the stuff accessible to the Seller in the place where the stuff is. Should the Seller fail to perform its duties, the Consumer is authorized to send the stuff back at the cost and risk of the Seller.
  25. Seller asks to attach protocol of non-compliance with the Contract to facilitate complaint process.
  26. Seller shall within 14 (fourteen) days respond to the notification of the Consumer. Otherwise it shall be considered that the Seller acknowledges Consumer’s demand.
  27. Seller, for Consumer’s demand stated in point 10 a or b, may replace the faulty stuff for the stuff free of Defects or remove Defect on condition that it shall be effected immediately and without excessive inconvenience for the Consumer.
  28. In case the stuff has already been replaced or Defect removed by the Seller or the Seller has not fulfilled the duty to replace the stuff or remove the Defect, it loses the right to replace the stuff or remove the Defect.
  29. Consumer may, instead of suggested by the Seller removal of Defect, demand replacement of stuff for free of Defect or instead of replacement may demand removal of Defect unless bringing the stuff to consistency with the Contract in the way selected by the Consumer is impossible or would require excessive costs as compared with the way suggested by the Seller whereby evaluation of excessive costs considers value of stuff free of Defects, type and scale of stated Defect as well as inconvenience experienced by the Consumer in case of other way of satisfying the claim.
  30. Seller may refuse fulfilment Consumer’s demand if bringing to conformity with the Contract of the product with Defect in the way selected by the Consumer is impossible or compared with other possible way of bringing the stuff to conformity with the Contract requires excessive costs.
  31. In case of price reduction, reduced price should remain in such a proportion to the price stated in the Contract as that in which the value of the product with Defect remains to the product free of Defect.
  32. Seller is bound to replace the faulty stuff for free of Defect or to remove Defect in reasonable time without excessive inconvenience for the Consumer.
  33. Should the faulty stuff be installed, Consumer may demand from the Seller to remount it and install again after replacement for the stuff free of Defect or removal of Defect. In case the Seller does not fulfill the duty, Consumer is authorized to perform these actions at the cost and risk of the Seller.
  34. Seller may refuse to remount and mount again if the cost of these actions exceeds the price of the sold product.
  35.  Consumer, in case described above, may demand from the Seller to remount and mount again, however is also bound to cover part of the costs related to these actions in the value exceeding the price of the sold stuff or may demand from the Seller reimbursement of part of the costs of remounting and repeated installing to the level of the price of the sold product.
  36. For contracts concluded with Customers who are not consumers understood in accordance with art. 22 [1] of the civil code basing on art 558 paragraph 1 of the civil code, responsibility of the Seller from warranty guarantee is excluded.
  37. In accordance with the terms stated in points 2,3 and 4 of the hereby Regulations Consumer may declare termination of the Contract or price reduction due to physical Defect of the sold stuff and if the Consumer demanded replacement for stuff free of Defect or removal of defect, the time limits run from the date when termination of the Contract is declared or price reduction begins with ineffective expiry of the date for stuff replacement or Defect removal.
  38. In case of court proceedings, or court of arbitration of one of the powers of warranty the date of execution of other powers foreseen by the Law, enjoyed by the Consumer will be due to this fact suspended until legal final completion of the proceedings in this case. These principles apply respectively to mediation proceedings, where the lapse of time of execution of these powers enjoyed by the Consumer, runs from the date of refusal by the court to approve the settlement before mediator or ineffective end of conducted mediation.
  39. The time for execution of powers of warranty for Defects of the sold stuff runs from the day when Consumer learned about existence of the Defect and if Consumer learned about existence of the Defect after complaint of the third party – from the day on which statement or other decision of organ issued in the dispute with the third party is valid by law.
  40. If, because of the Defect of the sold stuff Consumer placed a demand to terminate the Contract or reduce price, Consumer may demand repair of damage borne as a result of the Contract concluded without the knowledge of existing Defect even if the damage was the effect of circumstances for which the Seller does not bear responsibility, specifically may demand return of costs of concluding Contracts, costs of receipt, proceedings, storage and insurance of products, return expenditures to the extent benefits were drawn from them and did not receive their return from the third party and costs of the proceedings.
  41. The above does not infringe generally obliging regulations concerning the duty to compensate the damage in accordance with general rules.
  42. In case the Defect is disclosed  by the Seller lapse of time does not exclude powers of warranty.

Complaint Address is: GNL Gabriela Wójcicka, ul. Brukowa 10, 91-341 Łódź

 

 

VIII GUARANTEE

  1. Products sold through the Shop are not under the warranty of the Seller. Seller is responsible for inconsistency of the Product with the Contract based on the warranty described in the Section Complaint – Warranty.  
  2. Products sold by the Seller can be under warranty of the appropriate producer or distributor. Text and terms of warranty are defined in the warranty document, issued by the producer and attached to the sold Product.
  3. Exercising the powers resulting from the warranty does not exclude using by Customer the powers resultant from inconsistency of the Product with Contract.

IX TERMINATION OF CONTRACT – RETURN OF PRODUCTS.

 

  1. Consumer may, in accordance with art. 27 of the consumer law, who  concluded Contract at a distance may terminate contract without giving reason or bearing costs, excluding costs described in art. 33, 34 and 35 in the Law on consumer rights by placing appropriate statements within 14 (fourteen) days from the date of delivery of the subject of the Contract. To keep the terms sending the above mentioned statement is sufficient. Statement can be send electronically to the address: gnl@gnl.pl or tradition post: GNL Gabriela Wójcicka, ul. Brukowa 10, 91-341 Łódź
  2. The statement can be submitted on the form, that form annex to the hereby Regulations and which was sent to the Consumer together with the product accessible also under the address gnl.pl or in other form in accordance with the law of consumer rights.
  3. Customer is also asked to submit information about the present banking account number where the reimbursement of costs should be made together with the statement defined in point 1.
  4. Seller confirms of the statement on Contract renouncement to the Consumer immediately after its receipt. Such a confirmation is also sent to the e-mail address given in the Order placement or given as a contact address on the statement of Contract renouncement.
  5. In case of Contract renouncement, the Contract is considered as not concluded.
  6. Consumer is obliged to return product or Products immediately, but not later than within 14 days from the day the Contract was renounced.
  7. Consumer returns stuff defined in the Contract he/she renounced at own cost and risk.
  8. Consumer bears responsibility for the decreased value of Product or Products which are under the Contract resultant from the use of the Product or Products in the way exceeding ordinary use of the product in order to state features, functionalities and character of the product.
  9. Seller shall, but not later than within 14 days from receipt of the Consumer’s statement to terminate the Contract, return to the Consumer all effected payments, including the product’s shipment cost, with the reservation that:
  10. Seller reimburses the payment in the same way the Consumer paid unless the Consumer clearly consented to another form of money return that does not involve additional costs;
  11. In case the Consumer selects the way of Product dispatch other than the cheapest ordinary one offered by the Seller, the Seller is not bound to return to Consumer additional costs;
  12. Consumer bears responsibility for Product’s reduction in Value, which is the result of using it in the way exceeding the usual one necessary to state its character, features and functionalities as given in point 8 above.
  13. Consumer, in case termination of Distance Contract for services started agreed with the Consumer before termination of the Contract, is obliged to pay for the services completed until the termination of Contract.
  14. The amount due is counted proportionally to the scope of service performed, with regard to the price under the Contract or remuneration. If the price or remuneration are excessive, the basis to count the amount is the market value of the completed service.
  15. Consumer does not bear costs of supply of digital contents, which are not consolidated on the material carrier, if he/she did not express consent to execute service before the date of Contract termination or was not informed about the loss of vested right to renounce the Contract in the moment of giving such a consent or the entrepreneur did not submit confirmation in accordance with art.15 sec. 1 and. 21 sec. 1 of the Law on consumer rights.
  16. Seller may refrain from the return of payment from the Consumer until return receipt of the product or submission by the Consumer of the proof of return shipment in consideration which of the situations occurs first.     
  17. With termination of the Distant Contract contracts combined with it shall expire concluded with the Seller or other subjects with which it was in contact. Seller informs the Buyer about the expiry of additional contracts immediately, after receipt of the statement of Contract termination concluded at a distance.
  18. In case consumer terminated consumer loan (in case Consumer selects payment on installments) Seller has the right to demand from the Consumer payment of the price for the purchased Product, unless he/she agrees to accept it. Renouncement of the consumer loan contract does not effect in automatic renouncement of the Contract with the Seller.
  19. Consumer, in the situation of concluding Contract with the Seller or the consumer loan contract for the purchase of the product, which is the subject of the Contract between him/her and the Seller, will be obliged to bear costs of loan, that are defined in the contract between the Consumer and  the Creditor.
  20. Consumer, in accordance with art. 39 of the Law on consumer rights is not entitled to terminate the Contract in the following cases:
  21. For services, if the entrepreneur performed completely the service at the consent of the Consumer who was informed before begin of the service provision that after execution of the service provided by the entrepreneur, the Consumer shall lose right to renounce Contract
  22. In which price or remuneration depends on market fluctuations over which the Seller does not exercise control and which may occur before the time limit for Contract renouncement;
  23. In which the subject of service provision is stuff not pre-fabricated, produced according to Consumer’s specification or serves his/her individual needs;
  24. In which the subject of the service is fast deteriorating stuff or with short expiry date;
  25. In which the subject of provided service is the stuff shipped in sealed package, which, after opening cannot be returned because of health safety or due to hygienic reasons, if the package was opened after delivery;
  26. In which the subject of provided service are goods that, after delivery, due to their character are inseparably connected with other goods;
  27. In which the subject of provided service are alcoholic drinks the price of which was settled on conclusion of the Contract and the shipment of which can effectuate after 30 days and the value of which depends on market fluctuations the entrepreneur has no control of;
  28. In which Consumer clearly demanded that the entrepreneur came to him/her in order to perform urgent repair or conservation; if entrepreneur provides additional services other than those demanded by the Consumer or supplies other spare parts indispensable to perform the repair or conservation, the right to renounce the Contract is exercised by the Consumer with regard to additional services or goods;
  29. In which the subject of provided service are sound or visual recordings or computer software supplied in sealed package, if the package is opened after delivery;
  30. For supply of dailies, periodicals or journals except for subscription contracts;
  31. Concluded as a result of public auction;
  32. For providing service in the area of accommodation, other than for residential purposes, transport of goods, car loans, gastronomy, services related to holidays, distraction events, sport or cultural events, if in the Contract date or time span was stated for service provision;
  33. For supply of digital contents that are not recorded  on material carrier, if providing of the service began at the clear consent of the Consumer before lapse of deadline for termination of the Contract and after informing the Consumer by the entrepreneur about the loss of right to terminate the Contract.

The right to terminate contract is not exercised by the Customer who is not Consumer, i.e. in accordance with art. 43 [1] of the civil code he/she is entrepreneur.

 

X. Services provided in electronic way.  

 

  1. Service provides through the Shop the following electronic services;

 

  1. Opening Account and conducting it in the Shop,
  2. Possibility to place Order through appropriate order form,
  3. Newsletter

 

  1. Electronic services through the Service is free.
  2. Contract for electronic service involving conducting account in the Shop and the Newsletter are concluded for unlimited period.
  3. Contract for electronic service involves the possibility to place Order through appropriate order Form and is concluded for a definite period of time and is dissolved in the moment the Order is placed or in the moment the Customer ceases to place Order.
  4. The required technical terms to co-operate with the IT System are: computer with internet access, access to electronic post, internet browser: Internet Explorer version 7.0 or newer with JavaScript service and cookies on, Mozilla Firefox in version 4.0 or newer with JavaScript and cookies on or Google Chrome inn version 8 or newer. The required monitor resolution 1024x768 pixel.
  5. Customer is obliged to use the Shop in the way in accordance with provisions of the law and good practice and habits with regard to respect for personal goods and copyright of third parties. It is prohibited for the Customer to send texts or contents of illegal character. It is prohibited to use electronic services in the way that might disturb functioning of the Shop through the use of a any software or appliance or sending over or placing in the Shop noncommissioned trade information.
  6. Customer may place complaints related to the Electronic Service through the Shop by sending e-mail to the electronic mail address: gnl@gnl.pl or traditional post: GNL Gabriela Wójcicka, ul. Brukowa 10, 91-341 Łódź
  7. Service shall consider complaint immediately, but not later than within 14 days counted from the date of placing complaint.
  8. Customer may terminate, with immediate effect, the contract for indefinite period for electronic service in continuous character at any time and without giving reasons by sending appropriate statement to the electronic mail address: gnl@gnl.pl or traditional post: GNL Gabriela Wójcicka, ul. Brukowa 10, 91-341 Łódź.
  9. Service may renounce contract for Electronic Service for indefinite period in case if Customer persistently infringes Regulations, specifically if he/she sends texts or contents of illegal character, after ineffective one time call to stop with stated definite term. The Contract in such a case expires after 7 days from the statement of intent of termination.
  10. If agreed by the parties, Service and Customer may terminate the Contract for Electronic Services at any time.
  11. Termination of the Contract for Electronic Services concluded for indefinite term by the Service or Customer does not infringe rights or services acquired before termination of the Contract.
  12. Service shall give answer to the Complaint to the given e-mail address by the Customer or in other way settled by the Parties.

 

 XI. FINAL STATEMENTS

  1. Change of the hereby Regulations may effect after prior information sent to the User as to the scope of intended changes but not later than within 14 days before these changes are binding. The change of the hereby Regulations may effect due to changes in the generally binding law provisions and due to the change of policy of the activity in the Shop.
  2. Order placed during the hereby presented version of the Regulations shall be executed in accordance with the hereby provisions. If the User does not agree to introduce changes into the Regulations he/she may remove own Account.
  3. All disputes arising between Seller and Customer who is Consumer in accordance with art. 22 [1] of the civil code shall be settled by a court of law in accordance with the obliging provisions in the civil code.
  4. All disputes arising between Seller and Customer who is not Consumer in accordance with art. 22 [1] of the civil code shall be settled by a court of law proper for the seat of the Shop.
  5. Users may contact with the Seller in the following way:

 

  1. Phone: 512337328 or 509674056,
  2. E-mail: gnl@gnl.pl
  3. Traditional post: GNL Gabriela Wójcicka, ul. Brukowa 10, 91-341 Łódź
  4. Through the contact form accessible on the Internet site of the Seller.

 

 

 

  1. Customers may get access to the hereby version of the Regulations at any time through the link placed on the main site of the Shop.
  2. Regulations may be consolidated, obtained and reproduced by printing or recording it on an appropriate data carrier.
  3. The name of the Shop and its address, which are accessible on the Internet site www gnl.pl  as well as all other documents there are copyright and as such under legal protection. Use and distribution of them without prior written consent of the owner of the Shop is forbidden.
  4. The hereby Regulations are binding from December 25th 2014.

 

 

 

 

 

 

 

Privacy policy of the on-line shop www.gnl.pl

 

  1. General statements
  2. The hereby privacy policy states principles of storing, processing and protecting personal data of users of the on-line shop www.gnl.pl
  3. Administrator of personal data (further-on called “administrator”) understood according to the statements included in the regulations of the law passed on August 29th 1997 on personal data protection (uniform text in Official gazette issuing current legislation from 2002 Nr 101, pos. 926 with later changes) is Gabriela Wójcicka who conducts business activity as “GNL” Gabriela Wójcicka with the seat in Łódź, ul. Brukowa 10 91-341 Łódź, NIP (Taxpayer Identification Number) 726242621, REGON (National Business Registry Number) 100105115, NIP UE (European Union  Taxpayer Identification Number) PL726242621, inscribed into the registry of the Central Evidence and Information about Business Activity.
  4. Administrator decides about the means and purposes of personal data processing.
    1. Collection of personal data
    2. Browsing the contents of the on-line shop www.gnl.pl does not require disclosing personal data of the user.
    3. Users (physical persons, legal persons and organizational units that do not have legal personality who, by law, are granted legal capacity) who intend to enter into a contract with the seller are asked to make a profile on the website www.gnl.pl and give the following:
    4. Name
    5. Surname
    6. E-mail address
    7. Post address
    8. City
    9. Post-code
    10. Country
    11. Telephone number
    12. Disclosing personal data by the user is voluntary.
    13. Administrator obtains and processes for technical and statistic purposes the information about the number (including the IP) and the type of terminal, from which the user gets the connection with the on-line service www.gnl.pl.
    14. The on-line shop www.gnl.pl uses cookie files in order to collect information related to the use of the service by the user. Cookie files help to maintain user session without the need to repeat the login and password on every subpage.
    15. Detailed information about cookie files is included in the “Cookie policy” accessible on the website www.gnl.pl
      1. Personal data processing.
      2. Personal data processing means all operations performed on personal data such as collection,  consolidation data, data storage, developing data, changing data, data sharing, deleting data, specifically those that are made in IT systems
      3. Administrator processes personal data in order to conclude and execute sale contracts as well as contracts for on-line services, in special:
      4. Registration and logging in,
      5. Sale of products,
      6. Issuing receipts/ invoices
      7. Claims
      8. Information concerning users, including their personal data, shall be stored for a period of time not longer than required for execution of contracts concluded with the user, and then shall be deleted.
      9. Administrator is entitled to uncover personal data of the user to authorized bodies or third persons that will submit a demand to disclose such information based on the obliging legal basis.
      10. In other cases disclosing personal data requires the user’s consent.
      11. User has the right of insight and modification of his/her personal data at any time as well as to delete the whole or part of them. In order to exercise this right the user may contact with the administrator by sending the e-mail to the address: gnl@gnl.pl
        1. Personal data protection.

Administrator is obliged to protect personal data submitted by the users against loss, damage, disclosure, access by unauthorized persons or their improper use. In order to protect personal data administrator applies appropriate technical-organizational protection means.